Service & Maintenance
Protect Your Investment ...with HEL's preventative maintenance agreements
During the first year of ownership, your purchase from HEL is covered by a standard comprehensive warranty. To increase the lifespan and productivity of your HEL equipment and minimise downtime, we have designed a range of maintenance agreements to match your requirements.
ON-SITE CONTRACTS AVAILABLE FOR:
AutoLAB | AutoMATE | LP ChemSCAN |HP ChemSCAN | CrystalSCAN | Phi-TEC | Simular | PolyBLOCK | TSU
IN-HOUSE CONTRACTS AVAILABLE FOR:
Crystal Eyes | ChemLOG | MicroNOTE | ASU | TSU | Press Control
HEL has a dedicated support team that provide a fast response to on-site and remote diagnostics and repair. Technical support professionals will provide comprehensive answers to assist with software, hardware and application needs. If your system requires immediate attention, Service Coordinators will dispatch a field support engineer or arrange for your equipment to be sent back for in-house repair.
LEVELS OF COVER TO SUIT YOUR NEEDS
PLATINUM - For users with critical operations, when down-time is NOT an option. This ultimate service includes all aspects of service and maintenance.
GOLD - For heavy duty users who require the additional security of emergency cover. This level of service contract has been designed to ensure the minimal possible down-time.
SILVER - Designed to give your system an annual service, and to ensure correct operation and calibration of sensors whilst at the same time checking for any wear and tear of the system.
GLOBAL CUSTOMER SUPPORT FROM HEL
At HEL we are committed to supporting our customers and our global support service force is backed up by regional offices, offering high quality technical capabilities wherever you are in the world. We can provide:
- Tailored service agreements
- Comprehensive range of structured training courses
- Immediate access to spare parts and accessories
- System upgrades and refurbishments
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